Xcarent Sites > Xcarent Tours > Terms and Conditions

Any booking made with xcarent.com will be governed by and subject to these Terms & Conditions. Xcarent.com is edited by: Transfers-usa, S.A. de C.V. Los Olivos, Lima 38 77710 QROO, Mexico Phone: +1 (561) 283-1946

1. Prices

Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of xcarent.com will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product’s description and all other purchases of a personal nature are not included.

2. Payment

All airport transfers, tours or any services provided by Transfers-USA, Transfers-USA.com, Xcarent.Com must be pre-paid except otherwise stated. We accept Visa, Mastercard and American Express cards. Secure Payments will be procesed by PAYPAL. You will be charged in USD at the conversion’s rate applicable on the date of your booking.

3. Voucher issue

After payment, Transfers-USA, Transfers-USA.com, Xcarent.Com will send a confirmation / voucher by e-mail: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking. All requests for modifications/amendments must be sent by email to Transfers-USA, Transfers-USA.com, Xcarent.Com. Transfers-USA S.A. de C.V., Transfers-USA.com, Xcarent.Com Cannot be held responsible for any problem that may happen if you don’t receive or read carefully your confirmation / voucher.

4. Cancellation fee / refund

Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale :

4.1 Short Tours/Attractions/products (with duration of one day or less) and not including train or flight ticket and/or overnight accommodation

– Cancellation more than 7 calendar days before the services begin : You will be charged a 5% cancellation fee. – Cancellation between 7 and 4 calendar days before the services begin: You will be charged a 20% cancellation fee. – Cancellation within 3 calendar days before the services begin : You will be charged a 100% cancellation fee (no refund). – Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund)

4.2 Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation :

– Cancellation more than 45 calendar days before the services begin : You will be charged 25% cancellation fee. – Cancellation between 45 to 16 calendar days before services begin : You will be charged 50% cancellation fee. – Cancellation 15 days or less before the service : you will be charged a 100% cancellation fee (no refund) – Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund)

4.3 Gift Certificate :

– Gift certificate are non-cancellable and are non-refundable.

4.4 Please note that certain supplier apply more stringent cancellation fees, which might apply if relevant.

4.5 Procedure to cancel a booking :

– Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us. Transfers USA, S.A. de C.V. / Xcarent.com will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.

Disclaimer & Limitation of Liability

5. The liability of Transfers USA S.A. de C.V. / Xcarent.com and its affiliate web sites is limited.

Transfers USA S.A. de C.V. / xcarent.com acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond Transfers USA S.A. de C.V. / Xcarent.com control. Transfers USA S.A. de C.V. / Xcarent.com can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Transfers USA S.A. de C.V. / Xcarent.Com and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. Transfers USA S.A. de C.V. / Xcarent.com and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.

6. Health, Passport, & Visas

Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.

7. Smoking restriction

Smoking on board coaches is strictly forbidden.

8. Luggages

Only one hand bag per person is accepted in motorcoaches. Other restriction might apply.

9. Complaints

Transfers USA S.A. de C.V. acts as a mediating company between clients and local tour operators. In the unlikely event that you were not satisfied with your tour or transfer reservation, you may file a complaint within 1 month from date of service. A written documentation must be sent to our customer service team by email and this would be forwarded to the tour operator for investigation. Complaints received beyond the deadline can no longer be entertained and will not be eligible to any refund. Any booking made with Transfers USA S.A. de C.V. / Xcarent.com will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of Transfers USA, S.A. de C.V / Xcarent.com.

10. Vacational Rents, Long Term  Rentals, and Sales.

Our policy of total satisfaction in the market for real estate only applies to vacation rentals, it does NOT apply to long term rentals (more than 6 months) or applies to the Sale, down payment or partial payment of any property as the Title, Escrow and Transfer of the properties implies a higher terms than 6 months. In these cases Xcarent – Transfers USA ( XCA Tours and Transfers, S.A. de C.V.) provides the money transfer service from the buyer to the seller, without liability on part of Xcarent – Transfers USA ( XCA Tours and Transfers, S.A. de C.V.) Therefor or refund policy does not apply. The total satisfaction will be the responsibility of the seller or service provider